FAQ’s
FAQ’s
IS IT SAFE TO USE MY DEBIT/CREDIT CARD OR PROVIDE BANK DETAILS?
Yes, it’s completely safe to make payment through any channel via Debit/Credit Card, online banking or Wallets because of directly connection of our website to bank to bank software’s cannot be hack so ultimately No one can misuse your payment detail.
HOW IS SECURE MY FINANCIAL INFORMATION?
We don’t save your payment detail it’s directly connected to bank servers at the time of payment and its highly secure server.
IS COD AVAILABLE FOR MY LOCATION?
No, it is not available at the moment
IS INTERNATIONAL SHIPPING POSSIBLE?
Yes, it is absolutely possible to dispatch at every corner of world even as per deal we are not charging a single coin for delivery.
IS THERE ANY CONDITION OF MINIMUM AMOUNT OF PURCHASE?
No there is no bound for local and international shopping.
HOW LONG IS IT TAKEN TO DELIVER?
The product will be send in two days after the clearance procedures over.The deliver will take 3-7 days. That is if you buy loose gemstone but if you order custom jewelry model to be made for you the whole process and procedure will take around 7-10 days( this is only if you like to make jewelry like ring, pendant, bracelet).If you pick up of our ready products it will be only 3-5 days.
WHAT IS YOUR RETURN POLICY?
It is very easy to return on our product. You may send it on the same address mentioned on parcel but before sending back first you may contact to our customer service member for more details or may visit return policy on our website.
WHAT ARE THE PAYMENT OPTIONS AVAILABLE ON gems2buy-online.com?
You may make payment according to customer’s convenience through any channel of payment like Debit Cards, Credit Card, UPI,Pay Pal or Online banking or may deposit directly to our bank as mentioned on our website.
CAN I PAY THROUGH PAYPAL?
Yes, you can pay through PayPal.
IS IT SAFE TO PURCHASE GOLD/ SILVER JEWELLERY’S FROM www.gems2buy-online.com?
Yes off course it’s completely safe to do shopping from our website etc. https://www.gems2buy-online.com/ . We supply hallmarked-boutique gold/silver jewelry’s.
CAN I CANCEL A CONFIRMED ORDER?
You may easily cancel your order before dispatching the order without any cost but once your order dispatched then you will have to bear the nominal cost because of its complete process via order processing cost, transportation cost, Govt. Taxes and etc.
DO I NEED TO CREATE AN ACCOUNT ON GEMS2BUY-ONLINE.COM TO PLACE AN ORDER?
Yes, for us to be able to help and serve you best you will need to create account with us.
CAN I PLACE THE ORDER ONLINE AND PICK UP MY ORDER FROM YOUR STORE?
No for security purpose we do not allow any outsider to our office. It is completely online system if you made the order then we send it by channel at given address.
HOW DO I TRACK MY ORDER ONCE IT IS PLACED?
You may track your order by given tracking no. which will be provided by our company once the order is been processed. We will send Email and SMS on registered mail or phone number which is been provided.
I WANT TO PLACE BULK ORDERS OR NEED SOME SPECIFIC PRODUCTS, WHO DO I CONTACT?
You can call on helpline number and also write into our contact us page for all bulk orders, we will assist you with quotes and information based on the emails.
IS THERE ANY RESTRICTED AREA TO DELIVER?
We have tie-up with 2-3 renowned agencies for parcel delivery and they have world wide network. But there are some areas restricted time to time by the agencies. Almost all popular zip codes are accepted. Whether our team executives will inform you at the time of confirmation of your order.
HOW LONG IT TAKES TO DELIVER MY ORDER?
In general it takes 1-2 days in metro cities and 2-4 days in non-metro cities but few times its depends on your zip code and circumstance’s.
HOW WILL I KNOW THAT YOU HAVE DELIVERY FACILITY IN MY LIVING ADDRESS OR NOT?
We deliver Prepaid parcels in all national & international addresses. Cash on delivery, only in Bulgaria or Tanzania. (Metro and other big & medium cities)
Most zip codes are been cover but if you would like to confirm before purchase we advice to make a call to our customer care at +359 897 818 818.