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Return Policy & Replacement Policy

Gems2Buys.com offers a very transparent and simple 10 Days Return & Replacements policy.

Conditions to be eligible for the Returns & Replacement Policy:

  • 1. Item(s) must be in their original, unused condition.
  • 2. Replacement for items are subject to inspection and checking by the Gems2Buy-Online team.
  • 3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
  • 4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

Return Policy on Loose Gemstones:

For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 10 Day period by meeting the above conditions. Note: Shipping charges, VAT and duties are not refundable.

Return Policy on Gemstone Jewelry:

Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. You can however, you can place a return request with 10 (Ten) days of delivery to request for a store credit, worth 75% of your invoice value, for use against future purchases on our website.

Important Notes:

  • – Shipping Charges, VAT and duties are not refundable.
  • – Return Shipment is at customer’s cost
  • – Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded. For account Avenue payment gateway, these are 2.36% for all payments using  debit/credit cards/Net Banking (except for American Express, which is 4.72%); and 3.54% for all payments from foreign cards;  For Pay Pal, these are 5.19%. All aforementioned charges are inclusive of applicable GST (18%)
  • – Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
  • – Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / the bank’s may take another week to reflect that in your account.